• How is ISMOD II Plus Different?

  ISMOD II Plus is the most unique model in our range with the ability to share a session with another person or enjoy two consecutive smoking sessions. ISMOD II Plus heat rods click back into place using magnets keeping them securely in place.Few readers

• How many heat sticks on a single charge can you smoke with your ISMOD II Plus?

  ISMOD II Plus, with its Dual Rod System, allows you to smoke up to 28 heat sticks on a single charge.Few readers

• How long does a heat stick last in my ISMOD II Plus?

  ISMOD II Plus is designed to provide you with the best smoking experience while using its Dual Rod System that allows you to have consecutive smoking sessions without the need to recharge. The heating sticks last about 300 seconds or 15 puffs; whichever comes first.Few readers

• How long does it take to fully charge my ISMOD II Plus?

  It takes around 1.5 hours to fully charge your ISMOD II Plus battery base and 5 mins to charge the heating rods.Few readers

• How to reset your ISMOD II Pens?

  In order to reset the rods or pens of your ISMOD II Plus: press the Rod’s power button 5 times quickly until you see a purple colour.Some readers

• Do the pens charge while the main battery is being charged?

  No, for safety reasons, the pens will not charge while the main battery is connected to a power source. They will only be charged once the main battery is disconnected from the power source.Few readers

• My ISMOD II Plus is not charging

  If your ISMOD II Plus is not charging: Make sure you pressed the power button and turned it on before charging Make sure you’re using the ISMOD cable. Make sure you’re using an adaptor with 5 Volts Still didn’t work? Kindly contact our support team on: cs@ismodeurope.comSome readers

• What does the lights on my ISMOD II Plus means?

  ISMOD II Plus is designed with lights to guide you through your charging process. In order to understand what each light means, simply press the power button in the middle. The green led lights in the middle represent the battery’s charging level: 3 lights: battery is fully charged. 2 lights: battery is partially charged. 1 light: battery is low and it’s time to recharge it. On the left- and right-hand side of the power buttons, 2 lights represent the following: Red Color: Rods areSome readers

• What does the vibration on my ISMOD II Plus means?

  Here’s what the vibrations on your ISMOD II Plus means: Vibration 1: when you power on your pens and it begins preheating. Vibration 2: when preheating is complete and you can start smoking. Vibration 3: when your smoking session is nearly over Vibration 4: when your smoking session is over and the pen switches Off.Few readers

• Can I reuse the heat stick in my ISMOD II Plus if I did not smoke a full session?

  No, it is not recommended to reheat a used heat stick as this can lead to a bad experience.Few readers

• How can I end my session early for my ISMOD II Plus?

  Press and hold the power button of the pen until a vibration is felt.Few readers

• What if my tobacco got stuck inside my ISMOD II Plus?

  Remove the cap of the pen and clean it with the cleaning tools making sure that all the tobacco has been removed out of it. To know more about how to clean your ISMOD II Plus, visit: Cleaning Your ISMOD II Plus DeviceFew readers

• I cannot insert my heat sticks in the ISMOD II Plus device.

  Remove the cap of the pen and clean it with the cleaning tools making sure that all the tobacco has been removed out of it. To know more about how to clean your ISMOD II Plus, visit: Cleaning Your ISMOD II Plus DeviceFew readers

• My ISMOD II Plus feels very hot

  As it is normal to feel a little heat from the device, however if the heat feels abnormally hot, please follow the below steps: Reset the main battery by switching it Off then ON Clean the rods. Reset the Rods Make sure you’re charging using a 5 Volts adaptor. Still didn’t work? Contact our Customer SupportFew readers

• My ISMOD II Plus is always vibrating

  If your ISMOD II Plus is always vibrating, try the following steps: Reset the main battery by switching it Off then ON Clean the rods. Reset the Rods Make sure you’re charging using a 5 Volts adaptor. Still didn’t work? Contact our Customer Support Team on: cs@ismodeurope.comFew readers

• My ISMOD II Plus is not switching On

  If your ISMOD II Plus is not switching On, try the following steps: Reset the main battery by switching it Off then ON Clean the rods. Reset the Rods Make sure you’re charging using a 5 Volts adaptor. Still didn’t work? Contact our Customer Support Team on: cs@ismodeurope.comFew readers

• My ISMOD II Plus is flashing a light

  If your ISMOD II is flashing a light, try following these steps: Reset the main battery by switching it Off then ON Clean the rods. Reset the Rods Make sure you’re charging using a 5 Volts adaptor. Still didn’t work? Contact our Customer Support Team on: cs@ismodeurope.comFew readers

• My ISMOD II Plus is not heating

  If your ISMOD II Plus is not heating, try the following steps: Reset the main battery by switching it Off then ON Clean the rods. Reset the Rods Make sure you’re charging using a 5 Volts adaptor. Still didn’t work? Contact our Customer Support Team on: cs@ismodeurope.comFew readers

• My ISMOD II Plus is not vibrating

  If your ISMOD II Plus is not vibrating, try the following steps: Reset the main battery by switching it Off then ON Clean the rods. Reset the Rods Make sure you’re charging using a 5 Volts adaptor. Still didn’t work? Contact our Customer Support Team on: cs@ismodeurope.comFew readers