• German
• English
• Spanish
• French
• Italian
• Dutch
• Polish

Go to website

• Does my ISMOD have a Warranty?

  Yes, ISMOD NANO & ISMOD II Plus are both warrantied from solely mechanical defects and not accidental damage. For our full warranty policy, kindly visit the following link: Warranty TermsSome readers

• How long is my ISMOD under warranty?

  ISMOD warranty covers your ISMOD devices & electrical accessories against manufacturing defects for two years from the date you bought your product. Our warranty doesn’t cover damages caused by accidents or unauthorized modifications. To check the full warranty terms, click on the following link: Warranty TermsSome readers

• How can I claim my warranty?

  Our products are manufactured to a high standard, and we do our best to make sure everything works perfectly so that you have the best possible experience with our products. In order to submit a warranty, please fill out the claim under the following link: Warranty Claim If you purchased your device from our website, or any authorized retailer, please have the proof of purchase with you. Your original receipt acts aSome readers

• Return Policy

  We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it or unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at cs@ismodeurope.com. For the full return policy, kindly visit the following link: Refund PolicySome readers

• How to register my device?

  You can register your ISMOD device on the following link: https://www.ismodeurope.com/apps/product-registrationSome readers

• Where can I find the serial number on my ISMOD NANO?

  You can find the serial number of your ISMOD NANO in 2 easy steps: Remove ISMOD NANO top head Scan the barcode found on the lower part of the NANO headSome readers

• Where can I find the serial number on my ISMOD II Plus?

  You can find the serial number of your ISMOD II Plus by scanning the QR code present on the pen when you remove the cap.Some readers